Cancellation
Policy

Due to the custom and time-sensitive nature of our services, cancellation fees apply as follows:

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1. Cancellation by Client

• More than 61 days before the departure date: 15% penalty of the total package

• 60 to 46 days before the departure date: 30% penalty of the total package

• 45 to 31 days before the departure date: 55% penalty of the total package

• 30 to 16 days before the departure date: 80% penalty of the total package

• 15 to 0 days before the departure date: 100% penalty of the total package

Please note: the 30% deposit is always non-refundable and is applied toward the total penalty.

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2. Changes to Bookings

We will try to accommodate changes, but we cannot guarantee availability. Any changes may incur additional costs.

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3. Cancellation by 11:11 Srls

In rare and unavoidable cases where 11:11 Srls must cancel a confirmed service, clients will receive a full refund of all payments, including deposit. However, we are not liable for any related costs (e.g., flights, hotels booked independently).

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4. Third-Party Provider Cancellations

Cancellations of services booked through external providers (e.g. accommodation, transportation) are subject to their individual terms. Refunds must be requested directly from those providers.